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LEGAL

DELIVERY & RETURNS

 

DELIVERY

All orders placed Monday - Friday will within 48 working hours of receipt via UPS. Weekend orders will be processed the next working day.

Tracking information will be sent with order confirmation to your email address. 

RETURNS

If for any reason you change your mind you can return your purchase in its original condition complete with packaging for a for a full refund up to 14 days after purchase, no questions asked. Please contact us first so we can provide the return address.

Please take care packaging items for return. Postage and packaging cannot be refunded and return postage is paid by the customer.

DAMAGED ITEMS 

We take care in shipping your purchase. In the unlikely event that your goods are damaged on arrival, please contact us immediately and we will either replace the items or arrange a refund as appropriate. Please contact us within 3 days of receiving the product.

 

PRIVACY POLICY

This Privacy Policy governs the manner in which OlaPelu collects, uses, maintains and discloses information collected from users (each, a "User") of the www.olapelu.com website ("Site"). This privacy policy applies to the Site and all products and services offered by OlaPelu.

PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order fill out a form respond to a survey subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, 

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

NON-PERSONAL IDENTIFICATION INFORMATION

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

HOW WE USE COLLECTED INFORMATION

OlaPelu collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.

  • To personalise user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.

  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.

  • To send periodic emails

    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

HOW WE PROTECT YOUR INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 

SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent Users personal identification information to others. 

CHANGES TO THIS PRIVACY POLICY

OlaPelu has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

CONTACTING US

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: hello@olapelu.co.uk